Frequently Asked Questions

The first step is to click Book Now! on the couple's website and complete your reservation.

• The website will display the available room categories and their current rates in accordance with your travel dates and occupancy level. 

• Please note that space at the resort is not being held; rates and availability are subject to change until confirmed. 
  
  
  
• Only the guests on the reservation at the time of travel will be permitted access to the resort grounds.

• Your all-inclusive package includes the hotel room, food, alcoholic and non-alcoholic beverages, taxes, gratuities, and (depending on your reservation) roundtrip airport transfers. 

• You will be directed to create an account in order to proceed with reserving your room. 

• A $150 deposit per person is required at the time of booking in order to confirm the room. This deposit is specific to the guests on the reservation at the time of booking; the deposit is both nonrefundable and nontransferable.
  
  
  • Deposits will be applied toward the total cost of the reservation. Deposits are required for all guests regardless of age and/or promotional child rate.

Due to all of the stipulations associated with booking flights through third parties, we encourage guests to book flights directly with the airlines as their terms are more flexible. 

• We suggest utilizing Google Flights as it is a great tool to monitor flight availability and rates as they fluctuate. If you find a flight you prefer, we encourage you to secure it right away on your own as availability goes quickly.

We highly recommend travel insurance with every reservation. Travel insurance is the only way to guarantee a full refund no matter what happens, including issues related to COVID. Travel insurance also offers a variety of protection both for the time before you travel and while in-destination. 

• You will be presented with options for travel insurance when securing your reservation through the website. In some cases, you can purchase directly through the site; otherwise, you will be directed to our recommended third-party supplier, Travel Guard. Specifically, we recommend TravelGuard’s Cancel for Any Reason option, which is typically an upgrade to their standard plan. You can contact TravelGuard at 800-826-5248 or by clicking here.

While we strive to provide the lowest rate at the time of booking, we are certainly happy to price match if you happen to find a lower rate elsewhere! 

• Please note that we are unable to match mobile, nonrefundable, and membership rates.
  
  
• To submit a price match request, please review our Price Match guidelines here. This link includes the websites from which we are able to price match as well as the criteria needed for the screenshot in order for your price match to be approved.

Once your deposit has been submitted and your reservation confirmed, please visit your Destify Dashboard at https://app.destify.com and enter the log-in information for the account you created at the time of booking.

Here, you can view and modify your reservation, make payments and view payment history, add flight information, and more!

*You will be receiving regular communications and reminders from guestservices@destify.com. Please add this address to your e-mail contacts so that you don’t miss out on important information!

Payment deadlines, including your final payment date, are listed on your Guest Dashboard.

• If you need to cancel prior to a payment deadline, you would receive a full refund for any payments made to Destify, less the nonrefundable deposit. 

• Cancellations after the final payment date are 100% nonrefundable.

• For reservations that have purchased travel insurance through Destify, cancellation requests submitted prior to 3 days from departure would receive a full refund (including the deposit), less the cost of the insurance.

• Please submit cancellation requests via your Guest Dashboard. A reservations specialist will then contact you to confirm and to advise as to any penalties.

At the time of booking, you will have the option to add to your Destify package roundtrip transfers to/from the airport provided by a third-party supplier.

• Wait times for shared shuttles can exceed 60 minutes. The shuttle may make other stops en-route to your destination if other passengers outside of your party are aboard. Please plan accordingly. Otherwise, you may elect to upgrade to private transfers.

• Flight information must be submitted to us between 45 and 14 days prior to travel in order to confirm and finalize your transfers.

• Please note that Destify is only able to provide transfers to and from the airport and resort for the requested dates of travel.

• Closer to departure, the transfer company will confirm your transfers by text message to the phone number Destify has on file for you. 

• Please note: you must also reconfirm with the transfer company 24 hours prior to pick-up.

 
We are happy to help if you need to adjust your reservation! 

• Via your Guest Dashboard, you can submit requests such as changing your travel dates, adding/removing guests, upgrading/downgrading your room category, etc. 

• Please note that modification requests may alter the package price as changes to the reservation are subject to the current rates at the time of making the change.

• Upon submitting a modification request, a reservations specialist will contact you within 24 business hours regarding an estimate as to pricing and availability. 

• Please note that we are unable to make any modifications less than 14 days prior to departure.

Finally, 30 days prior to travel (and again at 7 days), you will receive your travel documents, which include your itinerary, a recap of your flight information, transfer information, contact information for any questions or concerns that may arise during travel, and anything else you might need to know for your trip! (This information will also be made available via your Guest Dashboard throughout the booking process.)

Do I need a COVID-19 test to travel Internationally from the United States? 

Currently, Mexico, Jamaica, and the Dominican Republic do not require a COVID test prior to departure from the U.S. It is recommended to review any entry and exit requirements via travel.state.gov for the most accurate, up-to-date information.

Do I need to get a COVID-19 test to return back to the United States?

As of 06/12/2022, the U.S. no longer requires a negative COVID test prior to re-entering the country from your destination. However, most resorts offer Covid testing prior to departure, and you can book a time slot for your test at the front desk at the time of check-in. It is recommended to review any entry and exit requirements via travel.state.gov for the most accurate, up-to-date information.

Do I have to use your travel coordinator?

When booking with us, you are working with an expert in the U.S.! In many cases, the couple plans events throughout your stay and all reservations must be booked at the same resort in order to attend. Our travel coordinator requests the rooms to be located close together, along with other small perks to make your stay comfortable and enjoyable.

Plus, we manage your reservation for you! We send regular reminders for any outstanding payments, requested flight details, or any other information we might need, and we provide a unique Guest Dashboard where you can access all of this information with ease. Booking with us also ensures that the bride and groom have access to consolidated information so that they may easily track the details of their guests from one location - who is attending, who has confirmed, etc. 

We liaise with the resort and transfer company on your behalf, and we also offer 24/7/365 support for pre-travel, during travel, and after travel. Our goal is therefore to reduce stress so that all you need to do is relax and enjoy your trip!               

Do I need a passport?

Yes! As you are travelling internationally, you do need a passport valid at least 6+ months past your travel dates. Passport cards are not valid for international air travel. If you have a passport, be sure to check the expiration date. If you don't already have a passport, we suggest applying a minimum of 6 months in advance of your trip as a precaution. Passport processing time can take up to 8-11 weeks.

Can I bring other guests not listed on my reservation?

Please note that only the guests on the reservation at the time of travel will be permitted access to the resort grounds.

Can I use American Dollars?

Yes, though some resorts and stores will not accept USD. Therefore, we recommend you inform your credit and debit card companies of the dates you will be traveling. Charges made at the resort or elsewhere on your trip may be subject to a foreign transaction fee by your bank (normally 1-3%).

Where can I view your Terms and Conditions?

You can view our complete Terms and Conditions at: https://destify.com/terms